AI. Intelligent Customer Service
The automated customer service system using artificial intelligence technology can respond to customer questions, provide information and solutions in real time. It not only improves service efficiency, but also operates 24 hours a day to improve customer experience.
Software service integration capabilities
In the era of IoT, Dexatek Technology is committed to becoming the best partner for enterprises to achieve AI intelligent transformation. We focus on the research and development and application of IoT technology to provide enterprises with innovative and reliable solutions.
By combining advanced sensor technology and powerful data analysis capabilities, we build an efficient IoT platform for our customers, seamlessly connecting devices, data and users. We help companies optimize operational efficiency, make data-driven decisions and open up a smart future.
Intelligent customer service
Amazon Bedrock support
This is a service provided by Amazon that aims to make it easier for developers to build and scale generative artificial intelligence applications. This service provides a variety of pre-trained models to help users quickly develop customized generative AI solutions.
Knowledge Base System
A system that centrally stores and manages information, typically to support customer service, internal training, or product documentation. It helps users quickly find the information they need and improves problem solving efficiency.
Integration of Claude 3 Sonne
A generative AI model developed by Anthropic that outperforms GPT-4. This model focuses on natural language processing, can generate high-quality text, and performs well in a variety of application scenarios.
Text Customer Service (Chatbot)
Supports automatic speech recognition (ASR) and inputs questions into a large language model (LLM). LLM generates accurate and relevant answers based on the context of the question and uploads them in real time to solve the question in the shortest possible time.
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24/7 online service
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Personalized recommendations
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Data analysis to gain insights into customer needs
Voice Customer Service (IVR)
Text-to-speech technology (TTS) converts text into speech, providing natural and fluent voice output, combined with human customer service and integrated into the AWS Connect Call Center system.
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24/7 online service
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Integration of virtual and real services in line with humanized services
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Data analysis to gain insights into customer needs
Virtual Customer Service
Animation, photo generation and 3D characters create humanized virtual customer service images, and real-time communication connections provide a more intuitive interactive experience.
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24/7 online service
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Three-dimensional intuitive interaction
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Data analysis to gain insights into customer needs
Smart Assistant
Cooperating with Dexatek, Taiwan Bicycle Platform provides 24-hour online customer service and product consultation services. Whether it is operation questions, maintenance suggestions or parts information, you can get answers quickly, allowing you to easily solve bicycle problems and enjoy the fun of riding!
With a simple inquiry, you will get the detailed information you need to help you better understand and utilize our products and services. Let the smart assistant become your right-hand man for business development and provide support for your needs anytime, anywhere!
Multi-language support (45 countries)
KM Database
Text/Voice Input
Mail reply system
